We are using eGHL system as our payment gateway for all transactions via debit/credit card including Alipay. eGHL has their own empowered PCI DSS CERTIFIED to ENCRYPTED all card DETAILS and stored in a SECURE environment.
Visualizer Co., Ltd. may issue a requested refund of a payment made via a debit/credit card payment for the following reason:
- Customer transaction error, such as a payment being made for more than intended.
- Duplicate payment
- Service was not performed for which a retainer or service deposit was received.
Refund requests may be made by contacting our office via email [email protected]
Visualizer Co., Ltd. will research the issue upon which the refund is requested when deemed credible, the refund will be made via bank check within 45 days.
Visualizer Co., Ltd. reserves the right to modify this Refund Policy at its discretion, or against any client it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on our website. It is the client’s obligation to review our refund policy for any such revisions.
